hers

Pharmacy & Online Medicine • United Statesforhers.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−5.1 vs. last month3.27 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#103of 189

Top 54% · Mid Pack

#1 (best)#189 (worst)

#101Peer

#102Peer

#103This company

#104Peer

#105Peer

Overall Customer Sentiment

Mid Pack

47% of reviews positive, 51% negative

47%

positive

Positive47%
Neutral3%
Negative51%

Sentiment Balance

Covering August 2024 — 159 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 48% of reviews in this period, with 48% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

14.6%

Pricing

14.1%

Loyalty

12.4%

Response Speed

11.7%

Communication

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 14.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH86/100

86/100

signal score

•Built from a negative-review share of 51.0% across this company's analyzed reviews.
•16 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

41.0%

4★

11.3%

3★

11.3%

2★

6.5%

1★

29.8%

Based on 600 analyzed reviews. Sentiment is slipping: 62.3% of reviews in the last three months were positive, compared with 69.2% in the three months before that.

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