Customereye

Forexpropfirm

Professional Services • Canadaforexpropfirm.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
−8.7 vs. last month3.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#431of 517
Top 83% · Bottom Tier
#1 (best)#517 (worst)
#429Peer
#430Peer
#431This company
#432Peer
#433Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 28% negative

70%
positive
  • Positive70%
  • Neutral1%
  • Negative28%

Sentiment Balance

Covering October 2024 — 100 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 28% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.8%
Loyalty
13.6%
Product Quality
12.2%
Response Speed
11.3%
Pricing
9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 8.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW23/100
23/100
signal score
  • Built from a negative-review share of 26.7% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5
68.5%
4
2.2%
3
0.5%
2
0.5%
1
28.3%

Based on 600 analyzed reviews. Sentiment is improving: 81.9% of reviews in the last three months were positive, compared with 54.0% in the three months before that.

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