Customereye

Fanimal

Entertainment & Events • United Statesfanimal.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
+34.7 vs. last month4.90 ★ average rating · 560 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#132of 322
Top 41% · Upper Half
#1 (best)#322 (worst)
#130Peer
#131Peer
#132This company
#133Peer
#134Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 13% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 556 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
25.5%
Onboarding
15.9%
Product Quality
15.3%
Loyalty
13.2%
Customer Support
9.3%

Most feedback concerns Pricing.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 18.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
94.3%
4
3.6%
3
1.3%
2
0.0%
1
0.9%

Based on 560 analyzed reviews. Sentiment is slipping: 93.1% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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