ExploreTrip

Travel & Hospitality • United Statesexploretrip.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−7.1 vs. last month2.31 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#127of 150

Top 85% · Bottom Tier

#1 (best)#150 (worst)

#125Peer

#126Peer

#127This company

#128Peer

#129Peer

Overall Customer Sentiment

Below Average

36% of reviews positive, 62% negative

36%

positive

Positive36%
Neutral2%
Negative62%

Sentiment Balance

Covering June 2023 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 25% negative and 50% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2023.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing

17.5%

Customer Support

17.4%

Loyalty

13.1%

Communication

12.3%

Response Speed

10.3%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 17.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 53.3% across this company's analyzed reviews.
•31 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

26.2%

4★

5.8%

3★

3.2%

2★

2.5%

1★

62.3%

Based on 600 analyzed reviews. Sentiment is improving: 53.8% of reviews in the last three months were positive, compared with 42.9% in the three months before that.

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