Customereye

EF Italia

Schools & Academic Education • United Statesef-italia.it

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
4.10 ★ average rating · 30 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#139of 203
Top 68% · Mid Pack
#1 (best)#203 (worst)
#137Peer
#138Peer
#139This company
#140Peer
#141Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 17% negative

83%
positive
  • Positive83%
  • Neutral0%
  • Negative17%

Sentiment Balance

Covering October 2023 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 13 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.6%
Product Quality
17.4%
Response Speed
14.5%
Pricing
13.0%
Loyalty
13.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
56.7%
4
23.3%
3
6.7%
2
0.0%
1
13.3%

Based on 30 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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