Based on public reviews and response behavior.
Among fully-analyzed Travel & Hospitality companies
28% of reviews positive, 70% negative
Covering May 2023 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Showing 10 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2023.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Communication.
The most common complaint theme is Communication, making up 31.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 43 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.
