Customereye

Early Moments

Entertainment & Events • United Statesearlymoments.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
4.11 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#193of 322
Top 60% · Mid Pack
#1 (best)#322 (worst)
#191Peer
#192Peer
#193This company
#194Peer
#195Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 22% negative

75%
positive
  • Positive75%
  • Neutral3%
  • Negative22%

Sentiment Balance

Covering March 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 575 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.8%
Delivery Shipping
18.1%
Loyalty
16.4%
Customer Support
12.4%
Pricing
11.2%

Most feedback concerns Product Quality.

The most common complaint theme is Pricing, making up 11.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100
65/100
signal score
  • Built from a negative-review share of 41.7% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
67.2%
4
8.8%
3
6.5%
2
3.2%
1
14.3%

Based on 600 analyzed reviews. Sentiment is slipping: 83.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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