Customereye

Drone World

Hobbies & Arts • United Statesdrone-world.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

64/100
−1.1 vs. last month4.25 ★ average rating · 579 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#131of 467
Top 28% · Upper Half
#1 (best)#467 (worst)
#129Peer
#130Peer
#131This company
#132Peer
#133Peer

Overall Customer Sentiment

Above Average

75% of reviews positive, 24% negative

75%
positive
  • Positive75%
  • Neutral1%
  • Negative24%

Sentiment Balance

Covering February 2019 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 561 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2019.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
18.2%
Customer Support
14.9%
Product Quality
14.9%
Loyalty
12.7%
Response Speed
10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 9.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100
27/100
signal score
  • Built from a negative-review share of 29.0% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
72.7%
4
9.3%
3
1.7%
2
2.4%
1
13.8%

Based on 579 analyzed reviews. Sentiment is improving: 20.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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