Based on public reviews and response behavior.
Among fully-analyzed Hobbies & Arts companies
75% of reviews positive, 24% negative
Covering February 2019 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Showing 561 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2019.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Communication, making up 9.5% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 579 analyzed reviews. Sentiment is improving: 20.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.