Done.

Healthcare & Medical • United Statesdonefirst.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

2.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#596of 615

Top 97% · Bottom Tier

#1 (best)#615 (worst)

#594Peer

#595Peer

#596This company

#597Peer

#598Peer

Overall Customer Sentiment

Below Average

51% of reviews positive, 48% negative

51%

positive

Positive51%
Neutral2%
Negative48%

Sentiment Balance

Covering September 2024 — 22 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 59% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.3%

Communication

13.1%

Loyalty

13.0%

Pricing

11.7%

Response Speed

10.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 35.0% across this company's analyzed reviews.
•25 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

39.7%

4★

4.0%

3★

3.5%

2★

6.0%

1★

46.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 43.3% of reviews in the last three months were positive, compared with 44.9% in the three months before that.

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