DiRx

Pharmacy & Online Medicine • United Statesdirxhealth.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

−10.4 vs. last month3.56 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#179of 189

Top 95% · Bottom Tier

#1 (best)#189 (worst)

#177Peer

#178Peer

#179This company

#180Peer

#181Peer

Overall Customer Sentiment

Below Average

51% of reviews positive, 45% negative

51%

positive

Positive51%
Neutral4%
Negative45%

Sentiment Balance

Covering September 2024 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 13% of reviews in this period, with 73% negative and 13% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.2%

Pricing

13.9%

Customer Support

12.6%

Response Speed

12.6%

Loyalty

8.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH75/100

75/100

signal score

•Built from a negative-review share of 40.3% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

53.2%

4★

8.2%

3★

6.5%

2★

6.0%

1★

26.2%

Based on 600 analyzed reviews. Sentiment is slipping: 4.3% of reviews in the last three months were positive, compared with 11.8% in the three months before that.

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