Customereye

daywind

Media & Content • United Statesdaywind.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
+14.6 vs. last month4.61 ★ average rating · 537 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#106of 172
Top 62% · Mid Pack
#1 (best)#172 (worst)
#104Peer
#105Peer
#106This company
#107Peer
#108Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 21% negative

76%
positive
  • Positive76%
  • Neutral3%
  • Negative21%

Sentiment Balance

Covering June 2019 — 421 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 18% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 527 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2019.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.2%
Product Quality
18.5%
Loyalty
18.1%
Customer Support
10.0%
Response Speed
10.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 5.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • Built from a negative-review share of 37.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
79.0%
4
12.3%
3
3.4%
2
1.5%
1
3.9%

Based on 537 analyzed reviews. Sentiment is holding steady: 66.7% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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