Create and Craft

Hobbies & Arts • United Kingdomcreateandcraft.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

+46.7 vs. last month2.55 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#416of 467

Top 89% · Bottom Tier

#1 (best)#467 (worst)

#414Peer

#415Peer

#416This company

#417Peer

#418Peer

Overall Customer Sentiment

Below Average

44% of reviews positive, 55% negative

44%

positive

Positive44%
Neutral2%
Negative55%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.0%

Customer Support

14.7%

Loyalty

14.0%

Communication

11.9%

Response Speed

10.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 46.3% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

31.7%

4★

5.3%

3★

3.7%

2★

5.2%

1★

54.2%

Based on 600 analyzed reviews. Sentiment is improving: 21.1% of reviews in the last three months were positive, compared with 15.4% in the three months before that.

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