Customereye

Controller Chaos

Gaming & Esports • United Statescontrollerchaos.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
+33.3 vs. last month3.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#201of 259
Top 78% · Bottom Tier
#1 (best)#259 (worst)
#199Peer
#200Peer
#201This company
#202Peer
#203Peer

Overall Customer Sentiment

Below Average

68% of reviews positive, 31% negative

68%
positive
  • Positive68%
  • Neutral1%
  • Negative31%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 583 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.1%
Delivery Shipping
17.6%
Loyalty
11.4%
Pricing
11.2%
Response Speed
10.1%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 17.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100
61/100
signal score
  • Built from a negative-review share of 35.7% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating
5
54.0%
4
10.2%
3
8.0%
2
6.2%
1
21.7%

Based on 600 analyzed reviews. Sentiment is slipping: 16.7% of reviews in the last three months were positive, compared with 57.1% in the three months before that.

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