Customereye

Coffee Box

Food & Beverage • United Kingdomcoffee-box.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

21/100
−2.2 vs. last month1.40 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#549of 551
Top 100% · Bottom Tier
#1 (best)#551 (worst)
#547Peer
#548Peer
#549This company
#550Peer
#551Peer

Overall Customer Sentiment

Below Average

20% of reviews positive, 78% negative

20%
positive
  • Positive20%
  • Neutral2%
  • Negative78%

Sentiment Balance

Covering March 2022 — 11 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 91% negative and 9% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.9%
Communication
16.4%
Pricing
13.8%
Customer Support
12.1%
Response Speed
10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH79/100
79/100
signal score
  • •Built from a negative-review share of 58.7% across this company's analyzed reviews.
  • •42 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating
5★
5.8%
4★
2.0%
3★
2.3%
2★
6.0%
1★
83.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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