Based on public reviews and response behavior.
Among fully-analyzed Gaming & Esports companies
61% of reviews positive, 37% negative
Covering November 2013 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 18% negative and 9% neutral.
Showing 583 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2013.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Response Speed.
The most common complaint theme is Communication, making up 5.1% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 50.0% in the three months before that.
