Citron Hygiene UK

Healthcare & Medical • United Kingdomcitronhygiene.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

4.47 ★ average rating · 539 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#337of 615

Top 55% · Mid Pack

#1 (best)#615 (worst)

#335Peer

#336Peer

#337This company

#338Peer

#339Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 15% negative

84%

positive

Positive84%
Neutral1%
Negative15%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 525 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

31.8%

Loyalty

29.8%

Product Quality

16.6%

Response Speed

6.4%

Problem Resolution

4.9%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 4.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 22.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

83.7%

4★

3.2%

3★

0.9%

2★

1.1%

1★

11.1%

Based on 539 analyzed reviews. Sentiment is slipping: 16.7% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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