Customereye

Cheef Botanicals

Pharmacy & Online Medicine • United Statescheefbotanicals.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
4.27 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#126of 189
Top 67% · Mid Pack
#1 (best)#189 (worst)
#124Peer
#125Peer
#126This company
#127Peer
#128Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 27% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative27%

Sentiment Balance

Covering April 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.0%
Delivery Shipping
17.6%
Customer Support
17.2%
Loyalty
11.5%
Response Speed
10.2%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 4.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 31.3% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
72.2%
4
8.5%
3
4.7%
2
3.3%
1
11.3%

Based on 600 analyzed reviews. Sentiment is improving: 62.5% of reviews in the last three months were positive, compared with 45.5% in the three months before that.

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