Certified Watch Store

General Retail & Marketplaces • United Statescertifiedwatchstore.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−43.3 vs. last month4.28 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#235of 359

Top 65% · Mid Pack

#1 (best)#359 (worst)

#233Peer

#234Peer

#235This company

#236Peer

#237Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 23% negative

74%

positive

Positive74%
Neutral3%
Negative23%

Sentiment Balance

Covering June 2021 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.6%

Product Quality

18.5%

Response Speed

16.0%

Pricing

13.3%

Customer Support

9.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 35.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

75.0%

4★

6.5%

3★

3.5%

2★

1.3%

1★

13.7%

Based on 600 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 55.6% in the three months before that.

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