CCM

Media & Content • United Statesccm.net

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

4.61 ★ average rating · 88 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#151of 172

Top 88% · Bottom Tier

#1 (best)#172 (worst)

#149Peer

#150Peer

#151This company

#152Peer

#153Peer

Overall Customer Sentiment

Below Average

53% of reviews positive, 41% negative

53%

positive

Positive53%
Neutral6%
Negative41%

Sentiment Balance

Covering December 2021 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 69 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Problem Resolution

35.1%

Customer Support

18.9%

Product Quality

14.9%

Onboarding

12.2%

Loyalty

12.2%

Most feedback concerns Problem Resolution.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 40.9% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

87.5%

4★

2.3%

3★

2.3%

2★

0.0%

1★

8.0%

Based on 88 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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