Catholic Books Direct

Media & Content • United Statescatholicbooksdirect.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−8.3 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#80of 172

Top 47% · Upper Half

#1 (best)#172 (worst)

#78Peer

#79Peer

#80This company

#81Peer

#82Peer

Overall Customer Sentiment

Above Average

79% of reviews positive, 19% negative

79%

positive

Positive79%
Neutral2%
Negative19%

Sentiment Balance

Covering September 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

27.4%

Response Speed

17.2%

Product Quality

16.7%

Pricing

11.4%

Customer Support

8.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH49/100

49/100

signal score

•Built from a negative-review share of 28.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

93.0%

4★

2.8%

3★

1.0%

2★

0.7%

1★

2.5%

Based on 600 analyzed reviews. Sentiment is slipping: 93.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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