Customereye

Cash Fx Group

Professional Certification & Skills • United Statescashfxgroup.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

27/100
−24.4 vs. last month1.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#276of 281
Top 98% · Bottom Tier
#1 (best)#281 (worst)
#274Peer
#275Peer
#276This company
#277Peer
#278Peer

Overall Customer Sentiment

Below Average

31% of reviews positive, 67% negative

31%
positive
  • Positive31%
  • Neutral2%
  • Negative67%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing
24.4%
Loyalty
18.1%
Customer Support
13.2%
Response Speed
11.4%
Communication
9.7%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 24.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100
65/100
signal score
  • Built from a negative-review share of 49.0% across this company's analyzed reviews.
  • 8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating
5
14.3%
4
2.3%
3
1.8%
2
2.5%
1
79.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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