Customereye

Captain Cooks Casino

Gambling & Betting • Canadacaptaincooks.casino

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

59/100
−3.5 vs. last month4.24 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#25of 91
Top 27% · Upper Half
#1 (best)#91 (worst)
#23Peer
#24Peer
#25This company
#26Peer
#27Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 16% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering October 2024 — 87 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.1%
Product Quality
20.5%
Loyalty
15.8%
Response Speed
13.8%
Pricing
9.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100
44/100
signal score
  • •Built from a negative-review share of 40.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5★
68.2%
4★
12.2%
3★
6.2%
2★
2.2%
1★
11.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 86.4% of reviews in the last three months were positive, compared with 84.8% in the three months before that.

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