Customereye

Capital Outdoors

Hobbies & Arts • United Kingdomcapitaloutdoors.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

64/100
−16.7 vs. last month4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#129of 467
Top 28% · Upper Half
#1 (best)#467 (worst)
#127Peer
#128Peer
#129This company
#130Peer
#131Peer

Overall Customer Sentiment

Above Average

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering January 2021 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 0% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.6%
Customer Support
16.0%
Response Speed
15.2%
Product Quality
14.9%
Loyalty
9.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 28.7% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
80.2%
4
9.2%
3
3.7%
2
2.0%
1
5.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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