Customereye

CANDY CLUB

Food & Beverage • United Statescandyclub.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

47/100
3.58 ★ average rating · 555 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#458of 551
Top 83% · Bottom Tier
#1 (best)#551 (worst)
#456Peer
#457Peer
#458This company
#459Peer
#460Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 29% negative

71%
positive
  • Positive71%
  • Neutral1%
  • Negative28%

Sentiment Balance

Covering January 2022 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 524 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.3%
Loyalty
14.9%
Pricing
13.1%
Product Quality
12.9%
Customer Support
12.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Pricing, making up 13.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100
72/100
signal score
  • •Built from a negative-review share of 37.2% across this company's analyzed reviews.
  • •19 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5★
52.8%
4★
8.3%
3★
6.5%
2★
9.2%
1★
23.2%

Based on 555 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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