Based on public reviews and response behavior.
Among fully-analyzed Veterinary & Pet Services companies
9% of reviews positive, 91% negative
Covering January 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Showing 2,074 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Problem Resolution.
The most common complaint theme is Problem Resolution, making up 53.7% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 2,162 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 82.8% in the three months before that.
