Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
29% of reviews positive, 69% negative
Covering August 2026 — 12 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 33% negative and 8% neutral.
Showing 1,952 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Pricing.
The most common complaint theme is Pricing, making up 20.0% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 2,002 analyzed reviews. Sentiment is improving: 46.7% of reviews in the last three months were positive, compared with 41.4% in the three months before that.
