Customereye

BetterMed Urgent Care

Healthcare & Medical • United Statesbettermedcare.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
−2.8 vs. last month4.38 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#423of 615
Top 69% · Mid Pack
#1 (best)#615 (worst)
#421Peer
#422Peer
#423This company
#424Peer
#425Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral1%
  • Negative22%

Sentiment Balance

Covering July 2021 — 32 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 583 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
26.4%
Response Speed
22.6%
Product Quality
14.7%
Loyalty
12.5%
Onboarding
6.0%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 3.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100
23/100
signal score
  • Built from a negative-review share of 33.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
75.8%
4
7.2%
3
4.5%
2
4.5%
1
8.0%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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