Customereye

BBG-Discount

General Retail & Marketplaces • Delawarebbg-discount.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
−23.8 vs. last month4.76 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#185of 359
Top 52% · Mid Pack
#1 (best)#359 (worst)
#183Peer
#184Peer
#185This company
#186Peer
#187Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 19% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering September 2017 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2017.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
23.8%
Delivery Shipping
18.9%
Communication
12.3%
Product Quality
11.6%
Pricing
9.2%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • •Built from a negative-review share of 21.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
89.8%
4★
5.5%
3★
0.3%
2★
0.0%
1★
4.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 65.7% in the three months before that.

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