Customereye

AZ Official Retailer

Hobbies & Arts • United Kingdomazofficialretailer.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
−20.0 vs. last month4.91 ★ average rating · 548 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#323of 467
Top 69% · Mid Pack
#1 (best)#467 (worst)
#321Peer
#322Peer
#323This company
#324Peer
#325Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering January 2023 — 18 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 22% negative and 11% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 540 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
19.1%
Product Quality
18.8%
Delivery Shipping
16.0%
Loyalty
15.3%
Response Speed
12.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100
21/100
signal score
  • Built from a negative-review share of 31.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
96.4%
4
1.3%
3
0.9%
2
0.2%
1
1.3%

Based on 548 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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