Customereye

Appnebula

Hobbies & Arts • United Statesappnebula.co

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
+17.2 vs. last month3.18 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#294of 467
Top 63% · Mid Pack
#1 (best)#467 (worst)
#292Peer
#293Peer
#294This company
#295Peer
#296Peer

Overall Customer Sentiment

Mid Pack

56% of reviews positive, 44% negative

56%
positive
  • Positive56%
  • Neutral1%
  • Negative44%

Sentiment Balance

Covering September 2024 — 61 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.3%
Pricing
15.9%
Response Speed
11.5%
Loyalty
10.3%
Communication
9.9%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 15.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100
61/100
signal score
  • Built from a negative-review share of 51.3% across this company's analyzed reviews.
  • 22 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating
5
46.2%
4
9.2%
3
2.0%
2
2.2%
1
40.5%

Based on 600 analyzed reviews. Sentiment is improving: 48.2% of reviews in the last three months were positive, compared with 33.7% in the three months before that.

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