Air Macau

Airlines & Aviationair-macau.skytrax-import

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

33/100

2.11 ★ average rating · 18 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#17of 41

Top 41% · Upper Half

#1 (best)#41 (worst)

#15Peer

#16Peer

#17This company

#18Peer

#19Peer

Overall Customer Sentiment

Above Average

44% of reviews positive, 56% negative

44%

positive

Positive44%
Neutral0%
Negative56%

Sentiment Trend Over Time

Reviews (Count)

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.2%

Response Speed

18.0%

Loyalty

18.0%

Delivery Shipping

16.9%

Pricing

13.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100

71/100

signal score

•Built from a negative-review share of 55.6% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.1avg rating

5★

5.6%

4★

5.6%

3★

22.2%

2★

27.8%

1★

38.9%

Based on 18 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

Unlock full insights