Able

Healthcare & Medical • United Kingdomableapp.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

+11.6 vs. last month3.04 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#590of 615

Top 96% · Bottom Tier

#1 (best)#615 (worst)

#588Peer

#589Peer

#590This company

#591Peer

#592Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 44% negative

54%

positive

Positive54%
Neutral2%
Negative44%

Sentiment Balance

Covering November 2024 — 42 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 48% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.8%

Pricing

21.0%

Loyalty

12.0%

Product Quality

10.5%

Communication

9.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH79/100

79/100

signal score

•Built from a negative-review share of 44.4% across this company's analyzed reviews.
•16 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

42.4%

4★

9.7%

3★

2.0%

2★

1.5%

1★

44.4%

Based on 601 analyzed reviews. Sentiment is slipping: 44.4% of reviews in the last three months were positive, compared with 59.4% in the three months before that.

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